Terms & Conditions

General Conditions of Sale


Relating to:
PT-VOLT-E, and about our services and activities. This website is owned by PT-VOLT-E, Lda., located at Rua do Pinhal 23-25 ​​Sequeira-Braga 4705-002, with NIF 515013188.




1.1 These General Terms and Conditions apply to all visitors to the PT-VOLT-E, Lda., website www.volt-e.pt (hereinafter referred to as “Site”) and to any other transaction of a commercial nature. carried out through the website’s online store.
Navigation on the website, as well as the purchase of any product through it, implies acceptance of these General Conditions of Contract and Use by the User and the Customer.
Before ordering any product on our Site, please read these Terms carefully and print or save a copy for future reference.
PT-VOLT-E, Lda. reserves the right to review and change the General Terms and Conditions at any time without prior notice, provided that they comply with the provisions of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/ 2014, from 28-07.




Article 4 of Decree-Law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07
Reproduction, transfer, distribution or storage of the contents of the website www.volt-e.pt without prior written authorization granted by VOLT-E is prohibited for purposes other than strictly personal use.
Every effort has been made to ensure that the information presented is free from typographical errors. Even so, if these occur, PT-VOLT-E will proceed with the respective correction as soon as possible. Obvious errors such as errors in pricing, calculation or typographical errors in offers, promotions, folders, brochures, catalogues, order confirmations, invoices and other written statements by PT-VOLT-E are not binding.
The photos of the products presented on the website are for illustrative purposes only. As such, PT-VOLT-E recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics, as well as request more precise information, if desired.




3.1 The offers and promotions on the Site do not imply any obligation. By completing your order on the Site, you are making a binding offer to purchase the product(s). All orders are subject to acceptance by PT-VOLT-E and the agreement between you and PT-VOLT-E will only be formalized when PT-VOLT-E begins to fulfill the Contract. If the ordered products are no longer sold or there is a stock break, PT-VOLT-E will inform you of this fact and reject the order. If possible, we can offer other products of a similar nature and quality as a substitute.

3.2 Prices shown are in euros. The availability of the products presented on the Site is limited to the existing stock at any given time.




Postage will be charged for delivery of the ordered Products. There is no possibility of refusing delivery or the costs related thereto. The delivery value is indicated on the Website.




Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07

5.1 The applicable prices are the prices of the products displayed on the Site. All products contain an indication of the price with VAT and without VAT in Euros. Delivery costs as well as all other additional costs are indicated separately on the Website.

5.2 Payments may be made by:
a) by Bank transfer
b) by PayPal
c) by ATM references


5.3 In specific cases, PT-VOLT-E may restrict payment to Bank Transfer only

5.4 Bank transfer:
After placing your order, you will receive a confirmation email that includes PT-VOLT-E’s bank information, so that you can proceed with the transfer. After completing the transfer, please send an email to geral@volt-e.pt with proof or confirmation, mentioning the order number. The bank information will be indicated at the end of the order on the Site.
Your order will be processed as soon as we receive payment, if you choose bank transfer.


5.5 PayPal

After completing the order, the payment procedure begins, after choosing this payment method, you will be redirected to the PayPal page where you can confirm the purchase.

5.6 ATM Reference

After completing the order and starting the payment procedure, after choosing this payment method, the necessary references will be made available to the customer to complete the payment.

5.7 The order will be processed as soon as we receive confirmation of payment, in any of the modalities.




6.1 The period of validity of the presented promotions is present in all the product sheets, just click on “promotion info”, next to the promotion.

6.2 Promotional discounts will be made on the condition that the order is completed by the User, through the “checkout” and paid, until the end of the announced period.

6.3 Saving a product in the “shopping cart” does not guarantee the price or discount of the same, if the statuary in the previous point is not complied with.




7.1 PT-VOLT-E will make every effort to inform you about the expected delivery dates as soon as the order is completed, but the maximum delivery period will never exceed 20 days.

7.2 The delivery period begins on the day on which the contract is concluded, as provided for in article 3.1., unless the parties expressly agree otherwise.

7.3 If any item is damaged or missing from your order, please contact the number 252 322 195 or email geral@volt-e.pt, within 5 days of delivery. If any product is damaged at the time of delivery, the carrier’s employee must be informed at the time of delivery. The product will be collected within 14 days from the day the Customer contacts us, unless otherwise agreed.

7.4 Products are delivered to the location specified at the time the order is placed. Ownership of the goods passes to the Customer upon full payment of the price and any other amount. The risk of loss or damage to the goods is transferred to the Customer upon delivery.

7.5 The Products will be delivered (by a carrier) to the address indicated by the Customer. If you choose to place your order in more than one ordering process, different delivery times may apply.


7.6 Delivery on the Continent

7.6.1 Deliveries are made between 9:00 am and 6:30 pm and it is not possible to indicate the exact time of delivery. The day before the order is dispatched, you will receive an email with the invoice and more information about the shipping and delivery conditions. The products will only be delivered in person and cannot be left in entrances, porches or other places outside the house.

7.7 Delivery to the Islands

7.7.1 As a rule, shipments are made by the carrier with whom PT-VOLT-E works. Shipping costs are calculated on a case-by-case basis. At the time of order confirmation, the Customer will be informed of the amount.




Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07

8.1 The Customer always has the legal warranty rights, for the equipment required by law, for a period of two years from the delivery of the product, under the terms and conditions of the law.

8.2 In case you want to make a claim under an additional warranty provided by Volt-E, you must inform PT-VOLT-E of the defect as soon as possible and, as a last resort, within 2 (two) months after it has been possible reasonably discover the defect, under penalty of forfeiting the right to make any claim under the warranty. Complaints regarding perishable products must be made within 48 (forty-eight) hours after delivery.

8.3 Under PT-VOLT-E’s additional warranty for its own brand products, claims can be made regarding defects in material or workmanship. A valid claim gives rise to a free repair or replacement of the Products, at PT-VOLT-E’s discretion. If repair or replacement is not possible or reasonable, taking into account the costs involved, PT-VOLT-E is entitled, as a final solution, to reimburse the costs.

8.4 After reporting the defect, the Customer must allow PT-VOLT-E to analyze the Products. Inspection of the defective Product takes place at PT-VOLT-E’s facilities. Transport/refund costs are borne by Volt-E unless the warranty claim is denied, in which case the Customer must pay the transport costs.

8.5 Any defects in the Products that result from normal wear and tear or any other external cause, such as, but not limited to, damage from transport by the Customer, misuse, or if the Customer has made any repairs to the Product without the prior written authorization of Volt-E will not be covered under warranty unless such use or repairs are inherent in the use of the Products.




Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07.

9.1 PT-VOLT-E’s liability is limited to the extent permitted by law. PT-VOLT-E will never be liable for any damage to the Customer if:
The. The damages result from non-compliance with the producer’s liability, unless PT-VOLT-E is legally liable under the law;
b. The damages are indirect and/or consequential damages.

9.2 Should damages occur, the Customer is obliged to limit, as far as reasonably possible, any additional or other damages.




Articles 4, 10 to 14 and 17 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07

10.1 The Customer has the right to terminate/terminate the contract within 14 days from the day on which the Customer or a third party on its behalf acquires physical possession of the good, or of the last good in the case of several goods ordered in a single order and delivered separately. You can exercise the right of withdrawal to: PT-VOLT-E, Rua do Pinhal 23-25 ​​Sequeira-Braga 4705-002 BRAGA, indicating the decision to terminate this contract by unequivocal statement (for example, letter sent by post, fax or e-mail). e-mail), to be sent before the deadline referred to in the previous paragraph. You can use the attached withdrawal form template.

Resolution effects

If the Customer terminates the contract, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from choosing a type of shipment other than the cheapest method of normal shipping provided by us), without undue delay. and, in any case, within 14 days from the day we are informed of the decision to terminate that contract. We will proceed with the refund using the same payment method used in the initial transaction, unless expressly agreed otherwise, within a maximum period of 72 hours. In any case, the Customer does not incur any cost as a result of such reimbursement. We reserve the right to withhold the refund until we have received the returned Products or until proof of shipment of the items has been provided, whichever is earlier.

Return of articles

If the Customer chooses to exercise the right of withdrawal, the Customer is responsible for the cost of returning the goods.

Liability and Warranty

The Customer is only responsible for the depreciation of the articles resulting from handling other than that necessary to verify the nature, characteristics and functioning of the articles.

10.2 To exercise your right of withdrawal, you can use the model withdrawal form attached to these Terms, which you can also find on the Website. Alternatively, you may terminate the contract by issuing an unequivocal statement to Volt-E stating that you intend to terminate the contract.

10.3 All products that contain used consumables (eg Cartridges, Ribbons or Toners) can only be exchanged/returned by replacing these consumables. PT-VOLT-E reserves the right to charge/withhold costs for the content of these consumables used by the Customer.

10.4 Your right of withdrawal does not apply to: the supply of products made to the consumer’s specifications or clearly personalized; the supply of products susceptible to rapid deterioration; the supply of products which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery; the supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery; the supply of digital content that is not provided on a material basis if the execution has started with the prior and express consent of the consumer and the recognition that in this way he loses his right of withdrawal; cartridges and other unsealed consumables (Toners / Ribbons / Ink Cartridges), which are not described in clause 10.3, unless they are defective.

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